Refund Policy, clearly explained.
We stand behind every golf cart we deliver. If you need to return your cart within our 30-day return window from delivery, here is exactly how our 14-day refund timeframe works, what to expect, and how your funds are returned.
The key refund rules
Transparent financial terms with no hidden surprises.
Return Window
30 calendar days from delivery date to request a return
Refund Timeframe
14 calendar days once the returned cart passes inspection
Payment Method
Direct to your original payment method or verified bank account
How the refund process works
From requesting a return within 30 calendar days of delivery to receiving funds within 14 calendar days, here is every stage of the process.
Request Return Within 30 Days of Delivery
Notify our team within 30 calendar days from the date your cart was physically delivered by emailing sales@prestigegolfcarts.co.za or calling +27 63 062 3905. Include your order number and reason for return.
Collection & Insured Transport
We coordinate transport arrangements or collection instructions. For change-of-mind returns, the direct return freight is deducted or arranged with the customer; for defective carts or delivery errors, Prestige Golf Carts covers all collection costs.
Facility Intake & Assessment
Once received at our facility, our technicians verify the cart, accessories, keys, documentation, and condition promptly. We confirm receipt and the inspection outcome in writing.
Refund Issued Within 14 Days
Once inspection is approved, your full refund is processed within 14 calendar days directly back to your original payment method or verified bank transfer. You receive immediate written confirmation.
Consumer protection and statutory rights
Our voluntary 30-day return window from delivery does not replace statutory protections. Any earlier statutory refund deadline takes priority over the inspection-based timeframe; inspection must not delay a refund beyond that deadline. Under South Africa's Consumer Protection Act (CPA) No. 68 of 2008 and the Electronic Communications and Transactions Act (ECTA) No. 25 of 2002, consumers have clear legal protections regarding product condition, timelines, and cancellation rights. Our terms never waive or reduce your statutory remedies.
Frequently asked refund questions
Clear details on payment methods, return transport deductions, timelines, and requirements.
How long does a refund take, and what is the exact timeframe?
Once your returned golf cart is received at our Upington facility and passes standard inspection, your refund is issued within 14 calendar days. Depending on your banking institution or card provider, funds typically reflect in your account within a few business days after processing. If you have any questions after receiving your payment advice, our accounts team is on hand to help. These are calendar days, including weekends and public holidays, not business days. The inspection approval date is day zero and the next day is day one. For example, approval on 1 June means we issue the refund by 15 June. We confirm the approval and issue dates in writing. If the refund has not been issued by this deadline, contact us with your order number. Any earlier statutory deadline takes priority.What is the return window required to qualify for a refund?
You have 30 calendar days from the delivery date (the day the carrier delivers and signs over your cart) to initiate a return request. This window applies to eligible change-of-mind returns, not as a limit on statutory defective-goods remedies. Notify us within the window; collection may follow on an agreed date. To read our full return guidelines, please visit our dedicated Return Policy.How will my refund be paid?
All approved refunds are credited back to your original payment method (electronic funds transfer / bank transfer, credit card, or approved financing reversal). For security, we do not issue cash refunds or redirect refunds to unverified third-party accounts.Are there any deductions or restocking fees from my refund?
We do not charge restocking fees or cancellation penalties. For voluntary change-of-mind cancellations within the 30-day return window from delivery, only the direct freight cost of returning the cart to our facility is deductible if arranged by our carrier, or paid by the customer. If the return is due to a factory defect, transit damage, or an error on our part, there are zero deductions: 100% of your payment is refunded and we cover all return transport.What if my cart arrives damaged or is defective?
Please notify us immediately upon delivery. While we request notification and photos within 48 hours to file carrier transit claims quickly, your statutory rights under the Consumer Protection Act (CPA) remain fully protected. Under CPA section 56, qualifying defective goods reported within six months of delivery entitle you to choose between repair, replacement, or a full refund at the supplier's risk and expense.Are custom or personalised carts refundable?
Carts custom-built to bespoke specifications, special custom livery/paintwork, or special upholstery configurations are generally non-refundable for change of mind once production and delivery have taken place. However, statutory warranties and remedies for material defect or failure under the Consumer Protection Act always apply.
The refund essentials, at a glance.
- Refund timeframe: 14 calendar days once your return is received and passes inspection.
- Return window: 30 calendar days counted from your delivery date, not purchase date.
- Refunded directly to your original payment method (bank transfer / EFT or card).
- No restocking fees or cancellation penalties.
- 100% full refund with zero deductions for defective carts, transit damage, or fulfilment errors.
- Statutory consumer rights under the Consumer Protection Act (CPA) and ECTA are fully respected.
Have questions about your refund?
Reach out to our customer support and accounting team with your order reference. We’re here to help you at every step.
Mon-Sat, 8:00 AM - 6:00 PM South African Time
