Returns, clearly explained.
We want you to feel confident about your purchase. Here you’ll find the return window, what qualifies, how refunds work and what to do if your cart arrives damaged. If you’re unsure, talk to our team and we’ll help you work out the next step.
The key points
The full answers are below. These three details are a useful place to start.
Return window
Request within 7 days of delivery
Standard condition
Unused, undamaged and in original packaging
Refund timing
10–14 business days after inspection and acceptance
The details, in plain language.
Have another question? Contact us using the details at the end of this page and we’ll point you in the right direction.
How long do I have to request a return?
Contact us within 7 days of delivery to request a return. The return window starts when your golf cart is delivered, not when you place your order.
What condition does the golf cart need to be in?
For a standard return, the cart must be unused, undamaged and in its original packaging. We inspect returned carts before approving a refund. If you are unsure whether your cart meets these requirements, get in touch before arranging transport.
Can I return a custom or personalised cart?
Custom and personalised carts are not eligible for a standard return unless the cart is defective. If you believe your cart is defective, contact us within 48 hours of delivery and include a description and photos so we can review the issue.
How do I start a return?
Email us at sales@prestigegolfcarts.co.za or call +27 63 062 3905. You can also send a message through our contact page. Include your order number and the reason for your request. If the cart arrived damaged or has a defect, please send photos and a short description too. Our team will review your request and confirm the next steps.
Who pays for return transport?
For a change-of-mind return, you are responsible for the return transport. If the return is due to a defect or an error on our part, Prestige Golf Carts covers reasonable return transport costs within South Africa.
What if my cart arrives damaged or has a manufacturing defect?
Contact us within 48 hours of delivery with your order details, a short description and photos of the issue. We will arrange an inspection and repair or replace the cart at no cost to you.
When will I receive my refund, and how is it paid?
Once your returned cart has been inspected and accepted, we process the refund to your original payment method within 10 to 14 business days.
Are warranty issues handled as returns?
This policy covers return requests made within the 7-day return window. A problem outside that window may be covered by the written warranty for your cart. Warranty terms can differ between new and pre-owned carts, so check the terms supplied with your order or contact our team for help.
The essentials, before you get in touch.
- Request a return within 7 days of delivery.
- Standard returns must be unused, undamaged and in original packaging.
- Custom or personalised carts are non-returnable unless defective.
- Report delivery damage or a manufacturing defect within 48 hours, with photos.
- You cover return transport for a change of mind; we cover reasonable transport for defects or our errors.
- Refunds go to the original payment method within 10–14 business days after inspection and acceptance.
Need help with a return?
Share your order number and what happened. Our team can explain the options and help you with the next step.
Mon-Sat, 8:00 AM - 6:00 PM South African Time
